Connect support from every store in one helpdesk that your team can tailor to real workflows. Configure views, rules, and departments for each brand so agents see the right tickets, stay on top of SLAs, and resolve issues without jumping between tools.
See email, live chat, and contact form requests from your stores in a single ticket list, so the team knows what to handle next.
Start real-time conversations through a built-in widget styled to your store, with history, tickets, and customer details in one view.
Use flexible rules to assign tickets, update statuses, close stale conversations, and trigger follow-ups, so routine tasks handle themselves.
Group tickets into departments like Sales, Support, or Returns so each team works from its own focused list instead of digging through a shared inbox.
Our Magento helpdesk module has been installed in over 11,000 stores over the years. On this foundation, we built an e-commerce support platform with live chat, a unified inbox, flexible workflows, and automation.
Combine scripts, custom fields, and store integrations to make Helpdesk MX follow your business logic. Unlike one-size-fits-all help desk solutions, it keeps tickets rich with context and automates repetitive work in ways that match how your stores actually operate.
Extend workflow rules with JavaScript to call APIs, combine data from other systems, and run multi-step automation based on ticket events and scheduled checks.
Add custom fields for things like store, order count, product line, or issue type, then filter and route tickets by those values to keep queues clear.
See order details, refunds, and customer history from connected stores right inside tickets, reducing tab switching and helping the team resolve issues faster.
Provide real-time help while customers browse, with conversations living in the same helpdesk as your tickets, workflows, and multi-store setup.
Talk to visitors while they compare products or hesitate at checkout, answer questions on the spot, and turn more conversations into completed orders.
See recent activity, past conversations, and related tickets alongside each message so agents always know who they are helping and what happened before.
Adjust colors, text, and behaviour to match each store's brand, control online and offline modes, and decide exactly how and where customers can reach you.
Turn important conversations into tickets in one click or via rules. When the widget is offline, new messages are still captured in your helpdesk, so nothing gets lost.
Real humans, real help. We'll guide you through setup, configuration, and best practices to ensure your team gets the most out of the customer service platform from day one.
A helpdesk is a single place where your team handles customer questions instead of chasing emails and chats in different tabs. Messages from your channels turn into tickets with simple states like new, in progress, and solved, so everyone sees what to do next.
In Helpdesk MX, this works for email, live chat, and contact forms from your stores.
You can handle email, the built-in live chat widget, and contact forms from your stores in the same place. Every message appears in a unified inbox as a ticket, so the team always knows what to do next and doesn't have to switch between tools. You can start with email only and add live chat support later if you need it.
Yes. In Helpdesk MX you can connect several stores or brands to the same workspace. Tickets include store and order details, and you can set up separate views or departments so each team sees only what is relevant. Your customer support stays in one place even when you run multiple storefronts.
Live chat runs in the same workspace as your tickets, rules, and multi-store setup. When someone starts a chat on your store, the agent sees recent activity, past conversations, and related tickets next to the message and can reply in real time. If the issue needs follow-up or the widget is offline, the conversation is saved as a ticket with the full history, so no request gets lost.
Start free and put all your stores, tickets, and chats under one helpdesk you control.
