Manage e-commerce customer support for multiple Shopify stores in one workspace, with clear ownership and workflows that keep every request on track. Bring email, live chat, and contact forms into a single queue, with order context right in the conversation.
Turn email, live chat, and contact form requests into owned tickets with clear status and responsibility, so nothing slips through when volume grows.
Live chats keep the full conversation history, and when you're offline, messages are still captured as tickets, with a widget that matches your store's look and tone.
Inside each ticket, you see customer history and key order details, including fulfillment status and refunds, so returns, delivery issues, and order changes take fewer clicks and fewer mistakes.
Auto-route and prioritize new requests, bring them back from snooze, and escalate based on new messages, status changes, or time-based rules, so nothing important gets stuck or forgotten.
Work with multiple Shopify stores in one workspace while always seeing the right store context, so routing stays accurate across brands, and agents always know which store each request belongs to.
Use departments and reply templates with variables to keep answers fast and consistent across agents, and make onboarding easier.
Real humans, real help. We'll guide you through setup, configuration, and best practices to ensure your team gets the most out of the customer service platform from day one.
It's ecommerce customer service software for Shopify that turns support messages into tickets, so your team can track status, ownership, and history in one workspace. Instead of juggling inbox threads and chat tools, you handle email, live chat, and contact form requests in one place with a clear workflow. This makes it easier to stay consistent as your store grows and more people join support.
A shared inbox is mostly email threads and folders, so it’s easy to lose track of who is handling what and what’s still waiting. A ticketing system gives each request a clear owner and status, plus rules to route and escalate issues automatically. As volume grows, it keeps support predictable, measurable, and much harder to drop by accident.
Yes. You can run support for several storefronts in one workspace while always seeing which store each request came from. This helps your team route tickets correctly, keep replies on-brand, and avoid mixing policies or order details between stores.
Yes. Live chats keep the full conversation history, and when you’re offline, messages are still captured automatically as tickets. That way, you can reply later without losing context or asking customers to repeat themselves.
Start free and put all your stores, tickets, and chats under one helpdesk you control.
