Helpdesk MX Knowledge Base

How a unified inbox keeps email and live chat on one conversation thread, and how it compares to running two separate tools.

A clear explanation of what a unified inbox is, the channels it consolidates, how it differs from a personal inbox or a shared inbox, and how it works inside a support team.

18 canned responses for live chat with a variables table and best practices for fast, short, human saved replies that work during a real-time conversation.

30+ technical support canned response templates with diagnostic checks, routing notes, and examples for login, API, bug, and escalation cases.

50+ customer service canned response examples for e-commerce support, with templates for orders, refunds, returns, complaints, billing, and follow-ups.

A clear explanation of what canned responses are, how they work in tickets, when to use them, and how they differ from macros and auto-replies.